Privacy Policy

1. Overview

Melbourne Stay Co Pty Ltd (ABN 99 698 253 011, ACN 698 253 011) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address;
• Property details relevant to accommodation or property-management services;
• Payment information (processed through secure third-party gateways — we do not store card details);
• Enquiry and correspondence history;
• Website usage data collected via cookies and analytics.

3. How We Collect Information

We collect information when you:

• Visit our website or complete an online enquiry form;
• Contact us via email at ceo@melbournestaycotyp.site;
• Engage our accommodation, property, or consultancy services;
• Subscribe to newsletters or marketing communications.

4. Purpose of Collection

We use your personal information to:

• Provide and manage our services;
• Respond to enquiries and communicate with you;
• Process transactions and send service-related communications;
• Improve our website and service offerings;
• Comply with legal and regulatory obligations.

5. Disclosure of Information

We may disclose your personal information to third parties only where:

• It is necessary to deliver our services (e.g., property owners, payment processors);
• We are required by law or regulatory authority;
• You have given your express consent.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and restricted access controls.

7. Cookies

Our website may use cookies to enhance your browsing experience and analyse site traffic. You may adjust your browser settings to decline cookies, though this may affect website functionality.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. To do so, please contact us at ceo@melbournestaycotyp.site.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact

For any privacy-related enquiries, please contact us:

Melbourne Stay Co Pty Ltd
Email: ceo@melbournestaycotyp.site
Domain: melbournestaycotyp.site
VIC 3163, Australia